Product FAQ’s

What's the best way to burn the Candles?

Recommended burn time is up to 4 hours. Be sure to trim the wick to 1/4" before Each lighting and during the candle burn as needed. Always allow the melt pool to reach the edges of the jars before extinguishing, typically 2 hours for the first burn. This allows the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling. These candles are made for small to medium sized rooms.

How do I use my wax melts?

The majority of our wax melts are small enough to place piece(s) directly into your wax, melt burner from the package. However, some of our wax melts are larger and require you to break them into pieces before use. This can easily be accomplished by using a butter knife to remove pieces from the wax, melt or tart. We also offer a handy wax melt cutting tool for sale in our store.

Is my wax melt burner hot enough?

We recommend only using electric wax melters with a minimum of a 25 W bulb. Tea light wax melters that use a small candle to heat them, do not get hot enough to melt the wax or allow for the scent to throw.

What waxes do we use?

All of our waxes are a custom, premium soy wax blend, made by us an exclusive to our brand.

Why does my candle/wax melts have a white coating?

“Frosting” is a natural occurrence in 100% soy wax. All soy waxes frost to some degree and is a sign that you are indeed burning or melting 100% natural soy wax. In no way does frosting affect the way your candle burns or smells.

Can my candle container be repurposed?

When a 1/4" of wax remains, discontinue use of the candle. Place your candle in a shallow pan of boiling water. Turn the heat off and allow the wax to melt. Once melted, pour off excess into a disposable container. Never pour wax down any type of drain. Wipe out any remaining wax with a paper towel. Hand wash with soap and water.

How much fragrance can I expect?

All of our candles are made with premium in-house custom fragrance blends exclusive to our brand. Because of our premium usage of both waxes and fragrance oils, we are able to use high loads of fragrance oil to deliver you a maximum sent throw.

Our candles adequately scent a small to medium room, For larger rooms or rooms with high ceilings we recommend 2 of our 10oz. candles, Smaller candles are better burned at a desk or in a small space such as a bedroom or contained area.

Why does my item look different than pictured?

Viewing items across different types of media can present colors differently. All of our products are handcrafted in small batches. Due to this, there can be slight color and placement variations from the original photos. We do our best to keep everything as close as possible but the beauty of these candles and wax melts is that no two are exactly the same.

Why is my item packaged different than pictured?

Packaging used at the time of our photos can become unavailable or out of stock. The packaging you receive will always be of a comparable, high-quality substitution.

When will my order ship?

The vast majority of our products are in stock. Order processing is 3-5 business days.

Extended processing times may occur during high peak Holiday seasons and hot weather as we will only ship Monday through Wednesday to ensure your package is not sitting over the weekend in a hot truck or warehouse and subject to melting.

We typically Priority Mail USPS to ship, which is 1-3 business days. For smaller orders, we use USPS ground.

Once your order is shipped, you will receive an email that includes your tracking number.

Do you ship internationally?

No, we only ship within the continental US. We do not ship to military or APO addresses.

My candle arrived damaged or I have a concern about my order?

Please review our shipping and refund policy. Please send an email to Customer service is our top priority and we try our very best to respond within 1 business day of receiving an email Monday-Friday.

Do you offer wholesale?

Yes! Please email:

Do you offer large, custom orders for events, showers etc.?

Yes! Please email: